Politique de remboursement
We’re very sorry, but for safety reasons food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.
We do our best to minimize product breakage in transit; however, if your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.
For damaged products that are not purchased directly from Mama Milly's (e.g. grocery store, vendor, etc), please contact the store where original purchase was made. In most instances, you may be asked to provide your original sales receipt.
Please DO NOT return any food product without contacting us first for specific information regarding the return process.
For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 10 days of receiving your shipment for a refund or exchange.
Refunds (if applicable):
No refund given, exchange offered or correspondence will be entered into for:
- Change of mind
- Products that have been opened or tampered with or are not in their original condition.
- Incorrect orders made by the recipient
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) days.
Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”
Late or missing refunds (if applicable)
If you haven’t received a refund after five (5) days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at email@example.com.
Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness All products shipped from Mama Milly's are shipped sealed and shelf-stable before opening from our warehouse.
Please refrigerate after opening. The product may remain sealed at room temperature for up to two months until it is ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 10 days from receipt of order. We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in the refrigerator will remain fresh and delicious for approximately three months.